Refund policy

We hope you adore your Flat&White pieces. If something isn’t quite right, our return and exchange process is simple and fair, supporting both you and our growing brand.

What you can request:

• Exchange for another product of equal or higher value
• Refund to your bank account

Eligible products for return or exchange:

All Flat&White jewellery that hasn’t been worn can be returned or exchanged within 14 days of receipt, except for earrings and ear cuffs (for hygiene reasons). You’ll also need the receipt or proof of purchase.
* Please make sure to return items in their original packaging, otherwise the return or exchange cannot be processed.

Products that cannot be returned or exchanged:

• Earrings and ear cuffs (except in warranty cases) — cannot be returned or exchanged for hygiene and safety reasons, as they come into direct contact with the skin
• Personalised items (engraved or custom-made)
• Items purchased during "sample sale" — these are considered “final sale” and cannot be returned or exchanged
• Free gifts offered by Flat & White — cannot be returned or refunded separately
  

How to start a return and who covers shipping cost?

We want your Flat & White experience to be worry-free.

1. Contact us by email at info@flatandwhite.eu, including your name and order number. We promise to respond within 24-48 hours.

2. You can also reach us by phone or WhatsApp at +40 (749) 811 998 and our team will guide you step by step through the return process.

Return shipping costs are covered by the customer, except in cases where the product is defective or incorrectly delivered.

Once we receive and inspect your return, the refund will be processed within 5–7 business days via bank transfer.

You can always contact us for any return question at info@flatandwhite.eu.